Question 1

Is there a minimum I have to order?

Accepted Answer

For screen printing, our minimum is 12 items. You can mix and match what is being printed on, but the artwork and sizing of the artwork must be the same.

If you need less than 12 items, we can still help you out, but we would use DTG (Direct-to-Garment) instead of silk screen printing.

For embroidery, we do not have a minimum.

Question 2

How fast can you get my order done?

Accepted Answer

Our standard turnaround time is 10-12 business days AFTER artwork is approved and payment has been received.

If you need your items sooner than that, we do offer rush orders for a fee.

Question 3

When does the clock start for my job's turnaround time?

Accepted Answer

The clock starts as soon as you approve your artwork and payment has been made.

However, due to supply chain issues, if you take a prolonged time to respond to messages, your garment selection may go out of stock and delay production. Please be mindful of that when you're worried about timing.

Question 4

When do I have to pay?

Accepted Answer

Most orders must be paid in full before they can go into production.

There are some exceptions when we will accept 50% down payment to begin fulfilling your order. The other 50% is due before your items are shipped, picked up or delivered.

Question 5

What forms of payment do you accept?

Accepted Answer

Our preferred methods of payment are ACH, credit card, PayPal, Venmo or CashApp.

Question 6

Will you print/embroidery anything I want?

Accepted Answer

While we reserve the right to refuse service, we have yet to exercise that right. If you're concerned, send us a message, and we can let you know if you're the first! 😉

Question 7

Can I cancel my order?

Accepted Answer

You may cancel your order if the apparel has not been ordered yet. However, you are responsible for any expenses incurred by us between the time we received your payment and the cancellation request was received.

If your apparel was already ordered, we may still be able to cancel. Please be aware there will be a processing and restocking fees, as well as a shipping fee for the apparel to be returned. Because of this, cancellations received after apparel has been ordered will be approved on a case-by-case basis.

Question 8

What is your return policy?

Accepted Answer

Because of the nature of the work, we do not accept returns.

However, if the product you receive does not match the proof that you approved, Print Indie will either fix, credit or re-do the order.

Question 9

What is your refund policy?

Accepted Answer

If your order is wrong because of an error on our end, we will work with you to find a solution, whether that be money back or a replacement order.

Unfortunately, if the order is wrong because of an error on your end, we do not offer a refund or credit.

Question 10

Is there a way to pay less?

Accepted Answer

There are a few different ways you can accomplish this.

Print fewer colors - this will get rid of some of your setup and printing costs. The result is a less expensive cost per item and overall invoice total.

Choose less expensive shirts - we have a large selection of garments to choose from when trying to keep costs low. If you're looking for an affordable t-shirt, that doesn't sacrifice quality, we recommend Hanes 5280 or Gildan 5000 - both are 100% cotton shirts. Visit our e-store under the APPAREL menu to filter by cost, style, availability and more.

Increase your quantity - If you're close to the next price bracket, consider ordering additional garments to lower the cost per item.

Question 11

Do you ship anywhere in the US?

Accepted Answer

We sure do!

Question 12

Do you deliver?

Accepted Answer

We do offer delivery for a fee. Please reach out for more information.