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  • Is there a minimum I have to order?
    For screen printing, our minimum is 12 items. You can mix and match what is being printed on, but the artwork and sizing of the artwork must be the same. If you need less than 12 items, we can still help you out, but we would use DTG (Direct-to-Garment) instead of silk screen printing. For embroidery, we do not have a minimum.
  • How fast can you get my order done?
    Our standard turnaround time is 10-12 business days AFTER artwork is approved and payment has been received. If you need your items sooner than that, we do offer rush orders for a fee.
  • When does the clock start for my job's turnaround time?
    The clock starts as soon as you approve your artwork and payment has been made. However, due to supply chain issues, if you take a prolonged time to respond to messages, your garment selection may go out of stock and delay production. Please be mindful of that when you're worried about timing.
  • When do I have to pay?
    Most orders must be paid in full before they can go into production. There are some exceptions when we will accept 50% down payment to begin fulfilling your order. The other 50% is due before your items are shipped, picked up or delivered.
  • What forms of payment do you accept?
    Our preferred methods of payment are ACH, credit card, PayPal, Venmo or CashApp.
  • Will you print/embroidery anything I want?
    While we reserve the right to refuse service, we have yet to exercise that right. If you're concerned, send us a message, and we can let you know if you're the first! 😉
  • Can I cancel my order?
    You may cancel your order if the apparel has not been ordered yet. However, you are responsible for any expenses incurred by us between the time we received your payment and the cancellation request was received. If your apparel was already ordered, we may still be able to cancel. Please be aware there will be a processing and restocking fees, as well as a shipping fee for the apparel to be returned. Because of this, cancellations received after apparel has been ordered will be approved on a case-by-case basis.
  • What is your return policy?
    Because of the nature of the work, we do not accept returns. However, if the product you receive does not match the proof that you approved, Print Indie will either fix, credit or re-do the order.
  • What is your refund policy?
    If your order is wrong because of an error on our end, we will work with you to find a solution, whether that be money back or a replacement order. Unfortunately, if the order is wrong because of an error on your end, we do not offer a refund or credit.
  • Is there a way to pay less?
    There are a few different ways you can accomplish this. Print fewer colors - this will get rid of some of your setup and printing costs. The result is a less expensive cost per item and overall invoice total. Choose less expensive shirts - we have a large selection of garments to choose from when trying to keep costs low. If you're looking for an affordable t-shirt, that doesn't sacrifice quality, we recommend Hanes 5280 or Gildan 5000 - both are 100% cotton shirts. Visit our e-store under the APPAREL menu to filter by cost, style, availability and more. Increase your quantity - If you're close to the next price bracket, consider ordering additional garments to lower the cost per item.
  • Do you ship anywhere in the US?
    We sure do!
  • Do you deliver?
    We do offer delivery for a fee. Please reach out for more information.
  • How do you price for screen printing?
    There are several factors that go into your pricing. The type of shirt/product chosen. Bella Canvas 3001CVC is nicer than a Gildan 5000 t-shirt. A Carhartt jacket will cost significantly more than a simple tote bag. Quantity of items. Are you ordering 12 shirts? 72? 500? The more shirts you order, the better the price per item. Color of shirt. Printing on a dark shirt will be slightly more than printing on a white or light colored shirt. Number of ink colors in the design. The more colors your design has, the more labor required. It will also require more screens. Number of print locations. Just like the number of colors affect the pricing, so do the number of print locations. If you are getting a front left chest and a full back, the labor is significantly more than a single location print.
  • How much are screen fees?
    New orders are $25 per screen. Re-orders are $15 per screen. We do run promotions, so be sure to sign up for our email list to be notified when we offer discounts and other sales!
  • What is a separation fee and do you charge one?
    If artwork is more than one color and does not come print ready (colors separated, black and labeled with registration marks), many shops will charge for the time it takes to separate the colors and make them ready for film. At this time, we do not charge for color separation on its own, but include it in the price of our screen charges.
  • What is the "flash" layer?
    A flash layer is when we double print a color on your shirt. If you're having us print light ink on a dark shirt, we'll usually print that light color twice, flashing it in between, which helps to keep the dark fabric from showing through the light ink. This will make your shirts look so much better.
  • What is an underlay?
    An underlay is a base layer of white ink, which is printed under your design when printing on darker colored garments. It gives you a bright and vibrant print, as opposed to a duller looking print when not using an underlay. An underlay is considered an additional color, which means an additional screen is also needed.
  • What is a single color halftone?
    Halftones are varying sized dots that appear to be different shades to the eye. This is great for one-color designs with intricate details of shadows or depth.
  • Can you screen print a photograph onto a shirt?
    Unfortunately not. However, we can use a process called Direct-to-Garment (DTG). Send us an email for more information.
  • How do I know that you're going to print the images where I want them printed?
    Before your order goes into production, we send you a proof with the approximate colors, sizes and placements of your artwork for your approval. It is important that you review the mock carefully before giving approval. Once the order is in production, we are unable to make any changes.
  • Can you print any color I want?
    We like to refer people to Purity Print to see all the available inks we have in stock and ready to print. If the color you want or need isn't shown, don't worry - we are able to create it with the right information. Reach out and we will be happy to help!
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